Terms and Conditions — FixCookers Cooker, Oven and Hob Repair and Installation Service, Sheffield, Rotherham and Barnsley

All repair work carried out by FixCookers is backed by a 12-month warranty covering both parts and labour, subject to the exclusions listed in sections 2 and 3. Where a part fails within the warranty period through no fault of the customer, FixCookers will return to replace the part at no additional charge. Labour charges may apply where the failure is found to be unrelated to the original repair or caused by external factors outside our control.

Where FixCookers identifies a related component that shows signs of wear or imminent failure and advises the customer of this at the time of repair, a reduced warranty period of 4 months will apply to the newly fitted part — but only where the condition of that related component could directly affect the performance or lifespan of the new part. This will always be clearly communicated to the customer before work is carried out and agreed before proceeding.

The following are excluded from our standard 12-month warranty:

• Faults caused by soiling, spillage or failure to maintain the appliance — for example fat, food debris or liquids affecting burners or electrical components
• Glassware, including oven doors and glass panels
• Ceramic hob tops
• Oven bulbs and lamp covers
• Induction hob components
• Any fault identified at the time of repair that was not part of the original repair scope and was not reported to the customer

Where parts are ordered on the basis of a telephone diagnosis and the customer subsequently cancels the appointment or decides not to proceed with the repair, the customer remains responsible for the cost of any parts already ordered. FixCookers will advise the customer before ordering any parts and confirm agreement before proceeding.

For expensive or specialist parts, FixCookers reserves the right to request a deposit at its discretion before placing an order. This will be discussed and agreed with the customer in advance.

Payment is due on completion of the repair or installation unless otherwise agreed in advance. FixCookers accepts cash, credit card, debit card and bank transfer. In the event of a payment dispute, FixCookers reserves the right to pursue outstanding amounts through the appropriate legal channels.

Appointments may be cancelled or rescheduled free of charge up to 18:00 on the evening prior to the scheduled visit. Cancellations received after 18:00 the evening before, or where the customer is not present at the time of the appointment, will incur a £40 fee to cover time and expenses. This fee is also payable where access to the property is available but the appliance cannot be reached due to circumstances within the customer's control.

The customer is responsible for ensuring the appliance is reasonably accessible and can be safely moved at the time of the visit. Where our engineer is unable to access or move the appliance, a partial callout fee of £40 will apply. This will always be communicated to the customer on the day before any charge is made.

Common situations that may prevent access or safe movement of an appliance include:

• Furniture, units or stored items blocking access to the appliance
• Floor coverings such as vinyl, lino or tiles that have been laid over or tight against the feet of the appliance, making it impossible to move without risk of damage to the flooring
• The appliance being recessed too tightly into a surrounding unit or alcove to allow safe removal
• Appliances that require more than one person to move safely due to size or weight — where this is known in advance please advise us at the time of booking
• Any other circumstance that prevents safe access to the appliance or its connections

Where a potential access issue is known in advance, we strongly recommend advising us at the time of booking so we can discuss the best approach before the visit.

FixCookers carries £5 million public liability insurance. However, the following exclusions apply:

• Where isolating the gas or electricity supply to carry out a repair or installation affects other appliances or systems within the property, FixCookers accepts no responsibility for any resulting issues
• FixCookers accepts no responsibility for pre-existing faults, damage or non-compliant installations that are identified during a visit but are unrelated to the work being carried out
• Any issues identified during a visit will be reported to the customer in writing with recommendations on how to resolve them
• FixCookers accepts no liability for damage to property caused by circumstances beyond our reasonable control

FixCookers may take photographs during a repair or installation visit for the purpose of our own records. Photographs sent to us by customers are used solely for diagnostic purposes. Photographs will only be used for educational or illustrative purposes on our website with the customer's prior consent. No images will be published without explicit agreement.

Customer details including name, address and contact information are collected for the purpose of providing our services. This information is held securely on our database and is not shared with third parties. Customers may request access to, amendment or deletion of their personal data at any time by contacting us directly by telephone on 07951 899378 or by email at fixcookers@gmail.com.

In the event of a complaint, please contact us in the first instance by telephone on 07951 899378 or by email at fixcookers@gmail.com. We aim to acknowledge all complaints promptly and resolve them within 5 working days.

These terms and conditions are governed by and construed in accordance with English law. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.