Frequently Asked Questions — FixCookers Cooker, Oven and Hob Repair and Installation, Sheffield, Rotherham and Barnsley

Most repairs are completed within an hour. The exact time depends on the nature of the fault and the appliance type, but our telephone diagnosis process means we arrive prepared with the most likely parts needed, which keeps the visit as efficient as possible.

Installation times vary depending on the appliance type and whether any pipework alterations are required:

• Gas hobs — typically around 1 hour 30 minutes
• Gas ovens & cookers — typically around 1 hour, assuming no pipework alterations are required. Where pipework alterations are needed this will take longer
• Electric appliances — typically around 45 minutes

These are approximate times and may vary depending on the specific appliance and the condition of the existing installation.

In most cases, parts availability is discussed during the telephone diagnosis so you know before we visit whether a repair is likely to be viable. If we attend and the appliance turns out to be beyond economic repair or parts are unavailable, a full callout fee will apply to cover time and expenses. This scenario is rare due to our thorough telephone diagnosis process.

Yes — we carry an extensive stock of the most commonly required parts including fan motors, elements, ignition parts, thermocouples, thermostats, regulators, seals, burners and more. Combined with our telephone diagnosis process which allows us to pre-order specific parts before visiting, this is a key reason behind our 95% first-time fix rate.

Yes — FixCookers is Gas Safe registered (registration number 621223). It is a legal requirement that all gas work is carried out by a Gas Safe registered engineer. You can verify our registration at any time on the Gas Safe Register website.

We cover Sheffield, Rotherham, Barnsley and surrounding areas including Stocksbridge, Wortley, Deepcar and Dinnington. If you are unsure whether we cover your area, please give us a call and we will be happy to help.

Repair costs start from £70 for electric appliances and £80 for gas and dual fuel appliances, plus parts. Range cookers start from £99 plus parts. Parts costs are always confirmed before any work is carried out. For a more accurate quote, call us for a free telephone diagnosis — in most cases we can give you a firm quote before we visit.

All repairs are backed by a 12-month warranty covering both parts and labour, subject to our standard exclusions. Please see our Terms & Conditions for full details of what is and isn't covered.

Yes — we are experienced in installing all major brands of cooking appliances including AGA, Rangemaster, Ilve, Britannia, Bertazzoni, Smeg, Bosch, Neff, Beko, Hotpoint, Indesit, Stoves, Belling, Leisure, NewWorld and many more. If your brand isn't listed, give us a call — chances are we can still help.